Plumbing Service Manager - Richmond Hill, GA

We're looking for a candidate with high energy, business & financial acumen, a strong customer service focus, and a desire to build and lead a talented team of technicians and managers.

About the position

The Plumbing Service Manager manages a team of Service Plumbers in selling and performing residential plumbing installations while delivering outstanding quality of work, great customer service, and expected company productivity and performance results.

Why work for Canady's?

• Competitive Base Salary with Bonus Opportunity.
• Top-of-the-line health, dental, and vision insurance plans
• 401K with company match
• Paid Time Off + Paid holidays
• Employee Discounts
• Provided Company Card
• Celebrate wins with Seasonal and Annual Company events.
• Career advancement

ESSENTIAL JOB FUNCTIONS:

• Lead with integrity and professionalism.
• Manage and lead a team of service plumbers and apprentices, including hiring, performance management, employee schedules, weekly staff meetings, training employees, reviewing payroll, and supervising work assignments to ensure technicians reach their maximum potential.
• Be a resource to technicians and apprentices via telephone and at job sites.
• Perform and document regular audits in the field and of daily paperwork.
• Maintain and track department fleet vehicles and company resources.
• Respond to customer complaints with a sense of urgency; Perform the necessary follow-up to ensure complete customer resolution and satisfaction.
• Review and implement plans to meet and exceed the department’s performance goals.

QUALIFICATIONS:

• Proficient in Microsoft Office, Outlook, & Service Titan required.
• Demonstrate leadership skills to mobilize and drive a team to achieve set goals (revenue, efficiency, and customer service)
• Ability to solve complex problems and develop an appropriate action plan
• Clear, articulate speaking voices with superb telephone skills
• Clear thinking and prioritizing under all circumstances
• The ability to work in a fast-paced, growth-oriented, and high-volume environment
• A desire to learn and develop new skills with minimal direction
• The ability to communicate clearly, both in writing and verbally

EXPERIENCE/EDUCATION:

• 3-5 years of direct management experience in the plumbing industry
• At least 5 years of Plumbing experience.

Compensation:

• Based on Experience

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE