Join Our Team as a Customer Service Superstar!

Location: Louisville, KY

Tom Drexler Plumbing, Air & Electric is seeking a dynamic, enthusiastic individual with exceptional communication and customer service skills to join our customer service team in Louisville, KY! If you love helping people and thrive in a fast-paced environment, we want YOU!

About Us

At Tom Drexler Plumbing, Air & Electric, we offer exciting career opportunities across a range of positions, including plumbers, HVAC professionals, electricians, customer service representatives, and dispatchers. For over 30 years, we've built a reputation for quality service and honest business practices. We value long-term career growth and development, and we are committed to hiring top-quality candidates who share our vision!

Your Role as a Customer Service Representative

As a Customer Service Representative, you’ll be the first point of contact for our customers, assisting them with their plumbing, HVAC, and electrical needs. You’ll schedule service appointments, answer questions, and ensure every customer experience is a positive one.

Essential Job Functions

• Take inbound service calls from customers needing assistance with residential plumbing, HVAC, and electrical systems.
• Assign calls to the appropriate service team or technician.
• Provide professional and accurate service arrival times to customers.
• Relay information clearly to technicians, ensuring excellent customer experiences.
• Resolve customer requests, solve issues, and promote our brand.
• Perform additional duties as needed.

MUST BE AVAILABLE TO WORK ANY HOURS AS REQUIRED DUE TO BUSINESS NEEDS, INCLUDING SOME WEEKENDS!

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused mindset with a passion for providing exceptional service.
• Strong organizational skills and keen attention to detail.
• Ability to build and maintain strong relationships by promoting a team atmosphere.
• Professional phone presence and a friendly, helpful demeanor.
• Computer literate with basic software knowledge.
• Strong work ethic and a desire to succeed.
• High level of professionalism to establish rapport with customers and encourage loyalty.

Experience/Education

• Previous call center experience preferred, but not required.

Compensation & Benefits

• $16 - $18 per hour
• Competitive Dental, Vision, and Healthcare Plans
• 401(k) with company matching
• Short-Term & Long-Term Disability
• Company Paid Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Discounts

Disclaimer

This job description outlines the general responsibilities and qualifications for this role but is not exhaustive. Responsibilities may evolve to meet business needs, and reasonable accommodations will be made for qualified individuals with disabilities.

EOE - We are an Equal Opportunity Employer.

Ready to make a difference and grow your career with us? Apply today!