Plumbing Office ADMIN - Len the Plumber Heating and Air - Baltimore, MD

The Office Admin will assist with the general operation of the plumbing business for Len the Plumber Heating & Air. This role will work in partnership with the Call Center, Dispatch, and Service Management teams to oversee project completion, process compliance, and customer service satisfaction for the plumbing department. This is NOT a remote position.

Essential Job Functions:

• Work with the Call Center and Service Management to maintain customer reputation and the handling of customer concerns and/or requests.

• Perform satisfaction follow-up communication with customers after service visits. Track results and report any concerns to service management.
• Assist with task management to ensure all requests and needs are handled in a timely manner

• Assist with processing and monitoring Wells Fargo transactions to be compliant with accounting processes

• Create various reports as needed for the plumbing department

• Assist with onboarding of new plumbing employees as directed by Human Resources
• Order and maintain stock of company uniforms as needed

• Create and maintain plumbing employees and technician accounts and profiles within the CRM

• Responsible for collecting and tracking all payments (cash and manual checks) from the field and turn into accounting on a weekly basis. This includes timely reporting of any missing cash and weekly deposits

• Assist with resolving open A/R for the plumbing department to include contacting the customer for non-payment, declines/failed payments, returned checks, and missing documentation
• Assist service and branch management with the refund request process as needed
• Assist service and branch management to schedule and coordinate weekly meetings with field staff, scheduling 1:1s, performing reviews, fleet maintenance, vehicle inventory, and other duties as requested

Job Functions:

• Assist install coordination and sales coordinator when necessary
• Assist Plumbing Service Manager and Technical Supervisor with various tasks as needed
• Assist Plumbing Branch Manager with various tasks as needed

Working Conditions/Physical Demands

• Ability to sit for prolonged periods of time
• Ability to work on a computer for prolonged periods of time
• Ability to lift up to 30lbs

Qualifications/Abilities:

• Detail oriented and highly organized with exceptional follow-through abilities.
• Ability to conduct business in a mature, courteous, an professional manner
• Ability to travel to other branches for training or to provide administrative support, if necessary
• Excellent customer service and problem-solving
• Strong typing skills

EXPERIENCE / EDUCATION:

• Strong Microsoft Office experience (Excel, Word, Outlook, Teams, PowerPoint)
• High School Diploma or equivalent required

Compensation:

• Based on experience

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE