IT Support Technician will support our company IT needs in a variety of duties and responsibilities. This is a Junior / Mid level / IT support role. Full Time, Hourly. Prefer candidates in the Baltimore metro area, close to our Columbia MD corporate HQ. LOCAL CANDIDATES ONLY PLEASE.

Do you have "Geek Squad" type of experience? Help Desk? Trouble Shooting? Good basic skills or education, and a willingness to learn our systems and process. This is a depot position where our IT Support tech will be largely responsible for provisioning equipment for our employees throughout our enterprise. Work with other IT Team Members on support projects across all of our branches as needed. Tablets, Laptops, Smart Phones, Desktops, MS Office, other Systems, Hardware & Software...

As an IT support associate, you must be able to perform a variety of complex information technology support duties to ensure the smooth delivery of technology services. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.

Performs a variety of complex information technology support duties to ensure the smooth delivery of technology services. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals in order to achieve the desired result. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments.

Essential Job Functions:

• Acts as lead to provide technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi- platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs
• This position will support our growing Tech Needs (Hardware, Software, Laptops, Phones, Tablets, etc.)
• Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate
• Experience with Desktop Support
• Mobile Device Management - Phones & Tablets for Service Techs - Electronic Asset Management
• Preferred: A+ Certification
• Hardware experience preferred
• Light Software troubleshooting

Qualifications:

• Basic Network Administration
• MS Windows
• MS Office
• Android OS
• Strong Customer Service & Excellent Communications skills.
• Seeking 2 - 4 years of solid experience in a fast-paced environment, supporting a medium/large Team.

Experience/ Education:

• High School Diploma or equivalent required, associates and college degrees preferred

Compensation:

• Based on experience

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE