HVAC Service Manager - PA Locations ( Boothwyn 19061 and Horsham 19044 )

Preferred Candidate will live near one of these branch locations with regular travel to the other.

Join the team at LEN THE PLUMBER HEATING & AIR - a trusted name in residential HVAC services, known for its commitment to quality, customer satisfaction, and employee development. We're seeking an HVAC Service Manager to lead and inspire our talented team of Service Technicians at our Philadelphia area Branches in Boothwyn and Horsham. This role is perfect for a driven leader passionate about exceptional customer service, team-building, and operational excellence.

Why Join LEN THE PLUMBER HEATING & AIR?

• Competitive Compensation: Above market compensation + lucrative bonus opportunity
• Established Excellence: Be part of a company with a long-standing reputation for quality and trust in the HVAC industry.
• Leadership Role: Make an impact by mentoring a high-performing team and driving key business results.
• Comprehensive Benefits: Medical, dental, vision, 401(k) matching, life insurance, paid time off, and more.

What You’ll Do:

As the HVAC Service Manager, you will lead a team of skilled Service Technicians, ensuring top-notch customer service, technical excellence, and operational efficiency.

Key Responsibilities:

• Leadership & Coaching: Provide ongoing training, mentorship, and development to Service Technicians, tailoring support to individual needs.
• Performance Management: Monitor daily metrics and hold your team accountable for achieving revenue, customer satisfaction, and productivity goals.
• Operational Oversight: Collaborate with dispatch to align service calls with technician expertise, manage team schedules, and ensure optimal field coverage.
• Team Building: Recruit, train, and retain top talent, fostering a culture of collaboration, trust, and excellence.
• Customer Engagement: Resolve customer issues promptly, ensuring a seamless service experience.
• Field Support: Conduct bi-weekly site visits for quality assurance, technician engagement, and on-the-job training.
• Strategic Collaboration: Partner with branch and operations leadership to implement strategies that drive growth and efficiency.
• Technology Integration: Support technicians in using digital tools like Service-Titan for seamless operations.

If you are experienced in Residential Service and have a positive and enthusiastic approach to customer service, we would like to talk to you.

Join our growing team! Guided by values of extraordinarily reliable, same-day service and strong customer relationships, and over 35 years have grown to become one of the leading residential & commercial plumbing companies in the Mid-Atlantic region.

We are a NEXSTAR company, very focused on great quality HVAC work and exceptional Customer Service!

What Makes You a Great Fit?

Leadership Skills:

• Proven ability to inspire, mentor, and mobilize a technical team to achieve high performance.
• Strong interpersonal skills with a customer-first mindset.
• Ability to drive sales, direct KPI performance
• We are a NEXSTAR company! Coach and Mentor NEXSTAR training to your Team!

• Qualifications/Abilities:

• Provide leadership, mentorship and coaching to a team of Service Technicians
• Ability to mobilize a team of professional Service Technicians to drive team and branch results
• Ability to provide great customer service
• Ability to work cross-functionally in a professional and courteous manner
• Ability to solve problems and develop appropriate action plan
• Ability to manage internal resources effectively and efficiently
• Ability to hold a team accountable for results
• Ability to train a technical workforce
• Excellent business acumen
• Excellent interpersonal and communication skills
• Excellent organizational and follow-through skills
• Good understanding of inventory management and logistics
• Ability to work extended hours, weekends and holidays

• Working Conditions/Physical Demands:

• Work is generally performed in an office environment.
• Ability to lift and transport up to 50 lbs.
• Ability to travel to other locations, to training sessions and/or meetings, car or air travel.

Technical & Business Acumen:

• Preferred: Knowledge of HVAC systems and the ability to train and guide a technical workforce.
• Strong organizational, problem-solving, and analytical skills with a focus on achieving business goals.

Essential Job Functions:

• Work closely with the HVAC Branch Manager to implement business strategies.
• Manage department through monitoring costs, overhead, and manpower to maintain desired Gross Profit Margins. Achieve budgeted gross margin goals on all residential HVAC service and repair jobs.
• Manage Service Technicians utilizing key metrics to drive the team to achieve company targets.
• Provide field coaching, role-playing and customer service training to Service Technicians following the Nexstar Service System process.
• Provide or schedule customized technical training to Service Technicians based on technical training proficiency and needs of each individual technician on the team.
• Recruit, retain, and train professional Service Technicians through traditional recruiting, referral, and networking efforts.
• Hold team accountable for their productivity performance (i.e. revenue, KPI’s per work order, close rate, customer satisfaction, etc.).
• Work closely with dispatchers in offering guidance in matching service calls to the right Service Technician based on technical proficiencies and key productivity metrics.
• Monitor performance of field technicians daily to achieve daily, weekly, and monthly sales performance goals.
• Manage team schedule to ensure appropriate coverage to meet ongoing customer demand
• Create and lead productive and high energy Service Tech meetings to cover relevant customer and training topics and develop technician teams appropriately.
• Manage the Service Technician payroll and payroll approval process.
• Provide digital tablet support and assistance when needed on Service Titan platform to field technicians Facilitate technician turn-in process while also ensuring proper detailing of tickets.
• Partner with operations team to ensure quarterly truck inventories are scheduled and administered while ensuring technicians are proficient in both warehouse and supply house inventory procedures Work with accounting team to address any accounts receivable issues.
• Coordinate with internal resources to ensure appropriate equipment rental, day labor, insurance inquiries, labor subcontracting, and other day to day operational needs are properly addressed.
• Manage any customer issues to full and timely resolution.
• Work closely with the HVAC Branch Manager to implement business strategies.
• Conduct site visits and one on one time with technicians in the field on a weekly basis for quality assurance, training purposes, and to ensure technician engagement.
• Attend Daily Huddle to:

• Determine actions needed to achieve daily/weekly/monthly goal
• Communicate areas of opportunity or strength to facilitate team and branch growth
• Report on the daily performance of the team on key metrics
• Present tracking data on field training and key initiatives

Other Job Functions:

• Maintain compliance with local, state, and federal regulations (understand and abide by compliance requirements for operations).
• Ensure safety best practices are followed in the field.

Qualifications:

• 3+ years of management or sales experience in the service industry (HVAC preferred).
• High School Diploma required; college degree preferred.
• Proficiency in Microsoft Office applications and familiarity with inventory management and logistics.

What We Offer:

• Compensation: Competitive salary with lucrative bonus potential.
• Benefits:

o Medical, dental, and vision insurance.

o Health Savings Account (HSA).

o Short-Term and Long-Term Disability (company-paid).

o Life and AD&D Insurance (company-paid).

o Additional coverage options: critical illness, hospital indemnity, and pet insurance.

• Work Tools: Company-provided laptop and cell phone.
• PTO & Work-Life Balance: Paid time off and holidays.

Ready to Lead with Purpose? Apply Today!

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE