Customer Service Representative (CSR)

Location: Albuquerque, NM
Schedule: Full-time | Must be available Monday through Friday, PLUS WEEKENDS AS NEEDED
Compensation: $17–$20 per hour (based on experience) + Incentives

We are not just looking for someone to answer phones—we are looking for a driven professional who takes ownership of the customer experience and thrives in a fast-paced, results-driven environment.

As a Customer Service Representative at Wagner Mechanical, your role is critical to our daily operations and reputation. You must bring a proactive attitude, strong communication skills, and the ability to perform under pressure. If you can manage high call volumes, stay focused under pressure, and maintain strict accuracy—this is the role for you.

Core Responsibilities

• Handle a high volume of inbound calls with confidence, accuracy, and professionalism
• Convert incoming inquiries into scheduled, revenue-generating service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns on the spot while keeping calm, collected, and focused
• Enter and manage data accurately within our CRM system
• Collaborate with field technicians and internal teams to ensure zero scheduling errors
• Follow up with customers after service to ensure satisfaction and identify additional needs
• Participate in mandatory training sessions and stay informed on all service updates, offerings, and procedures

Minimum Requirements & Expectations

• Exceptional communication skills… clear, professional, and persuasive both on the phone and in writing
• A customer-first mindset with the ability to de-escalate issues and own the resolution
• Tech-savvy and efficient with Microsoft Office and customer management systems
• Able to prioritize, multitask, and thrive under fast-paced, high-pressure conditions
• Punctual, dependable, and accountable
• Previous call center or customer service experience is required
• Sales or upselling experience is strongly preferred

What We Offer

• Competitive pay: $17–$20/hour, based on experience+Incentives
• Weekly pay
• Full medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off and paid holidays
• Company-paid life insurance, short- and long-term disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

Why Join Wagner Mechanical?

At Wagner, we don’t just fill roles—we help build careers. We believe in investing in our people, recognizing great performance, and promoting from within. If you want to be part of a company that values integrity, teamwork, and customer satisfaction, we want to hear from you.

Apply now to become a valued member of the Wagner Mechanical team and take the next step in your career.

Wagner Mechanical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.