Service Plans Coordinator - Louisville, KY

Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team in Louisville, KY.

This is a Full Time, Hourly position, working on-site in our Louisville KY Branch location

Must have solid Admin / Computer skills, a great Customer Service focus, Sales experience helpful.

About Us

Tom Drexler Plumbing, Air & Electric has great career opportunities for plumbers, heating and cooling professionals, electricians, customer service representatives, dispatchers, and more! For over 30 years, we have built a reputation of quality service and fair & honest business practices. We believe in hiring top-quality candidates looking for long-term careers.

Job Description

In This Role, You Will:

• Process new Carefree Maintenance Plan agreements

• Communicate and coordinate with internal departments as needed

• Engage new customers during sign-ups, maintenance visits, and renewals

• Make outbound calls to potential and current members

• Run reports to gauge productivity and track member metrics

• Identify and resolve problems in a timely manner

• Manage difficult customer situations and needs

• Prioritize and plan workload efficiently

• Speak clearly and calmly in all situations

• Demonstrate accuracy and thoroughness

• Follow all policies and procedures

Our Ideal Candidate:

• High School diploma or GED equivalent

• 1 year of customer service-related experience

• Able to read, analyze, and interpret documents

• Thorough knowledge of spreadsheet and word-processing software

• Comfortable sitting for extended periods, standing, and operating a computer

Position Schedule: Available to work as needed, per business demands.

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k)with company matching
• Short-Term and Long-Term Disability
• Company Paid Life Insurance
• PTO
• Paid Holidays
• Employee Discounts

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE