Service Manager – Plumbing Team

Location: Greenbelt, MD (Len The Plumber Heating & Air – PG/Montgomery County Region)

Work Type: Full-Time, Salaried Exempt

Schedule: Standard business hours with flexibility to meet operational needs

Compensation: $85,000 – $110,000 annually + Monthly Bonus Eligibility (Team/Branch Performance)

Reports To: Plumbing Branch Manager

About Len The Plumber Heating & Air

Len The Plumber Heating & Air, part of the Master Trades Group platform, has built a reputation as the region’s trusted name in plumbing and HVAC services. Serving Maryland, DC, Northern Virginia, Delaware, and Pennsylvania, we are proud to deliver best-in-class service with a focus on integrity, customer satisfaction, and employee development. Our PG/Montgomery County Plumbing Team is one of our largest and most established divisions, and we are seeking a talented leader to drive growth, customer service, and technician success.

Why Join Our Team?

• Competitive salary ($85K–$110K DOE) + monthly performance bonus
• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Paid Holidays
• Company-paid Life Insurance and Disability coverage
• Employee Assistance Program (EAP)
• Growth opportunities in a large, established plumbing division
• Work with a NEXSTAR company committed to quality service and customer care

What You’ll Do

• Lead, coach, and mentor a team of 15+ residential plumbing service technicians
• Hire, train, and develop technicians to maximize sales, customer service, and KPI results
• Respond promptly to operational, employee, and customer issues, ensuring resolution
• Monitor departmental KPIs and adjust manpower allocations to meet daily/weekly/monthly goals
• Oversee truck inspections, technician presentation, and job quality standards
• Promote customer satisfaction by handling escalations with professionalism and urgency
• Assist with administrative functions including invoicing, orders, and inventory tracking
• Maintain and optimize service desk efficiency and productivity
• Audit work and customer interactions to ensure company standards are met
• Collaborate with manufacturers, dealers, and vendors to support service operations
• Maintain strong knowledge of plumbing regulations, safety requirements, and industry innovations

What We’re Looking For

Required:

• 3–5 years of direct management experience in the plumbing industry, OR proven success as a residential service technician with leadership experience in related industries (HVAC, Pest Control, Roofing, Landscaping, etc.)
• Strong leadership and team development skills with the ability to mobilize a team toward goals (revenue, efficiency, customer service)
• Ability to solve complex problems, prioritize effectively, and take decisive action in a fast-paced environment
• Excellent communication skills – verbal and written – with superb customer service focus
• Proficiency in Microsoft Office and familiarity with CRM or ERP platforms (ServiceTitan experience a plus)

Preferred:

• Active Journeyman or Master Plumbing License
• Experience with NEXSTAR training and processes
• Associate or Bachelor’s degree in Business, Management, or related field

Pre-Employment Requirements

All employment offers are contingent upon successful completion of a criminal background check, MVR review, and drug screening, conducted in compliance with applicable laws and regulations.

Disclaimer

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Len The Plumber Heating & Air is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.