Service Plans Coordinator – Tom Drexler Plumbing, Heating, Air & Electric

Location: Louisville, KY 40218
Work Type: Full-Time, Hourly
Schedule: Multiple shifts available, weekend availability required
Compensation: $17–$19 per hour

Reports To: Director of Service Plans

About Tom Drexler Plumbing, Heating, Air & Electric

For more than 30 years, Tom Drexler Plumbing, Heating, Air & Electric has been Louisville’s trusted name in residential services. We’ve built our reputation on exceptional customer care, honest business practices, and a commitment to developing long-term careers for our employees. We are a performance-driven company where your contributions directly impact our success.

Why Join Our Team?

• Weekly pay
• Full Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Paid Holidays
• Company-paid Life Insurance, Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement—promotion from within encouraged
• Supportive, team-oriented company culture

What You’ll D:

• Process new Carefree Maintenance Plan agreements

• Communicate and coordinate with internal departments as needed

• Engage new customers during sign-ups, maintenance visits, and renewals

• Make outbound calls to potential and current members

• Run reports to gauge productivity and track member metrics

• Identify and resolve problems in a timely manner

• Manage difficult customer situations and needs

What We’re Looking For

High School diploma or GED equivalent

1 year of customer service-related experience

Able to read, analyze, and interpret documents

Thorough knowledge of spreadsheet and word-processing software - MS Office / MS 365 - EXCEL, Teams, Outlook, Word etc

Comfortable sitting for extended periods, standing, and operating a computer

Position Schedule: Available to work as needed, per business demands.

• Ability to multitask and thrive under fast-paced, high-pressure conditions
• Dependable, punctual, and detail-oriented
• Ability to pass a criminal background check and drug screening

Preferred:

• Experience in residential services or dispatch/call center environment

Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team in Louisville, KY.

This is a Full Time, Hourly position, working on-site in our Louisville KY Branch location

Must have solid Admin / Computer skills, a great Customer Service focus, Sales experience helpful.

Pre-Employment Requirements

All employment offers are contingent upon successful completion of a criminal background check and drug screening, conducted in compliance with applicable laws and regulations.

Disclaimer

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Tom Drexler Plumbing, Heating, Air & Electric is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.