HVAC Administrator

Location: Federalsburg, MD
Work Type: On-Site
Schedule: Full-time
Pay: $60,000 to $70,000
Reports To: HVAC Branch Manager

About Service Today Inc

At Service Today, every team member plays a vital role in delivering courteous, reliable service to residential customers in our region. We pride ourselves on honesty, integrity, and delivering peace of mind with each job completed.

In short, when you join Service Today, you're joining a team that values your skill and dedication, equips you with the tools and support you need, and empowers you to grow—while helping homeowners feel safe and comfortable, right when they need it most.

Why Join Our Team?

• Competitive Pay
• Weekly Paycheck
• Pet insurance
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program

What You’ll Do:

• Provide administrative support to the HVAC department, including scheduling, documentation, and reporting
• Process service orders, proposals, and invoices in an accurate and timely manner
• Communicate with customers regarding appointments, service updates, and account details
• Maintain accurate records in CRM, scheduling, and filing systems
• Assist in coordinating with technicians, sales staff, and managers to ensure smooth workflow
• Prepare and track departmental reports, spreadsheets, and project documentation
• Ensure compliance with company policies, procedures, and safety standards
• Support the HVAC leadership team with administrative tasks and special projects as needed
• Other duties as assigned

What We Are Looking For:

• Previous administrative or office support experience (HVAC, plumbing, or home services industry a plus)
• Strong organizational and multitasking skills with keen attention to detail
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office Suite, scheduling software, and CRM systems
• Professional, positive, and team-oriented attitude
• High school diploma or equivalent; associate degree or administrative training a plus

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check and drug screening. These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE