PLUMBING SERVICE MANAGER - Tom Drexler Plumbing, Heating, Air & Electric

We are a NEXSTAR company, focused on great quality plumbing work and exceptional customer service. Are you NEXSTAR trained? Know Service Titan? We REALLY want to talk to you!

MUST HAVE PLUMBING MANAGEMENT EXPERIENCE

Location: Louisville, KY 40218
Work Type: Full-Time, Salaried / Exempt
Compensation: Based on Experience: $70,000 - $85,000 + Performance Bonus

Reports To: Plumbing Branch Manager

About Tom Drexler Plumbing, Heating, Air & Electric

For more than 30 years, Tom Drexler Plumbing, Heating, Air & Electric has been Louisville’s trusted name in residential services. We’ve built our reputation on exceptional customer care, honest business practices, and a commitment to developing long-term careers for our employees. We are a performance-driven company where your contributions directly impact our success.

What You’ll Do

• Are you a dynamic leader with a passion for people, sales, and exceptional customer service? Join Len The Plumber Heating and Air, a trusted name in residential plumbing and HVAC services, as a Service Manager for our flagship Baltimore branch. This is your chance to lead our highest-performing team, drive success, and make a lasting impact in the home services industry.

• As a Service Manager, you will oversee a team of 15+ service technicians, ensuring they deliver outstanding service to our extensive customer base. Your responsibilities will include:

• Revenue Growth: Driving team performance to meet daily, weekly, and monthly sales goals.
• Team Leadership: Hiring, training, and coaching technicians to maximize performance and customer satisfaction.
• Daily Operations: Managing schedules, inspecting vehicles and uniforms, and resolving employee or customer concerns promptly.
• Customer Service Excellence: Responding to customer complaints professionally to build strong, lasting relationships.
• Process Optimization: Evaluating and enhancing service methods to increase efficiency and productivity.

Essential Job Functions:

• Direct and monitor service tasks, ensuring objectives and sales goals are met.
• Manage administrative tasks like invoicing, new orders, and inventory tracking.
• Audit technician work and customer service to maintain the highest standards.
• Resolve recurring issues and develop solutions to improve operations.
• Train new employees in company procedures and safety standards.
• Stay updated on industry regulations, tools, and techniques to ensure compliance and innovation.

What We’re Looking For

Qualifications:

• Leadership Skills: Ability to motivate and drive a team to achieve revenue, efficiency, and customer service goals.
• Problem-Solving: Strong ability to analyze complex situations and develop effective solutions.
• Tech-Savvy: Familiarity with Service Titan and Nexstar preferred, and proficiency in Microsoft Office.

Experience/Education:

• Required: 3-5 years of direct management experience in plumbing or a related residential service industry (HVAC, Pest Control, Plumbing etc.).
• Required: Residential Service Plumbing Experience
• High school diploma required; college degree preferred.

Preferred:

• Experience in residential services or dispatch/call center environment

Why Join Our Team?

• Stable, Growing company: Large branch, established Team
• Competitive Compensation: $70,000-85,000 (+ bonus opportunities)
• Comprehensive Benefits: Medical, dental, vision, 401(k) matching, paid time off, paid holidays, company paid life-insurance and more.
• Opportunities for advancement—promotion from within encouraged
• Supportive, team-oriented company culture

Pre-Employment Requirements

All employment offers are contingent upon successful completion of a criminal background check and drug screening, conducted in compliance with applicable laws and regulations.

Disclaimer

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Tom Drexler Plumbing, Heating, Air & Electric is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.