Risk & Claims Manager — Master Trades Group

Location: Remote (U.S.) — occasional travel
Work Type: Full-Time, Exempt (Salaried)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (flexible as needed)
Compensation: Base salary $130,000
Reports To: SVP, Operations & Supply Chain

About Master Trades Group

Master Trades Group is a leading residential services platform providing HVAC, plumbing, and electrical solutions across the Mid-Atlantic and Southeast. We’re proud of our strong local brands and our commitment to exceptional service, safety, and employee growth.

Why Join Our Team

• Competitive base salary ($130,000)
• Medical, Dental, Vision benefits
• 401(k) with company match
• Paid time off and holidays
• Career growth in a rapidly expanding organization
• Remote work with occasional travel

Position Summary

The Risk & Claims Manager develops and executes strategies to resolve claims and related litigation across Workers’ Compensation, Protection & Indemnity (P&I/Marine), Automobile Liability, Commercial Property, and General Liability for Master Trades Group. This role partners closely with HR, Finance, Safety, Operations, TPAs, brokers, legal counsel, and other external partners to review, investigate, and evaluate potential liabilities and damages—ensuring prompt, effective, and compliant resolution.

You’ll also lead the assessment, monitoring, and management of insurable operational risks, identify loss drivers, and report trends to reduce claim frequency and severity. The role will establish claims processes and systems that deliver a consistent, high-quality experience for internal teams and external stakeholders.

What You’ll Do

• Administer and manage claims (Workers’ Comp, P&I/Marine, Property, Auto, GL); handle in-house when appropriate.
• Verify/analyze data to validate claims and ensure settlements follow policy and best practices.
• Settle claims within delegated authority; recommend settlements above authority when warranted.
• Review insurer reserves and recommend changes to reflect claim facts.
• Maintain complete records for all losses, injuries, and incidents.
• Review incident reports and trends with Safety to determine risk and implement proactive corrective measures.
• Establish and manage a Return-to-Work program for work-related injuries.
• Review Certificates of Insurance to ensure contractors maintain proper coverage.
• Recommend risk solutions (insurance, safety/security policies, business continuity, recovery measures).
• Set up and coordinate a company-wide Incident Review Panel and serve as a panel member.
• Review bids/proposals to confirm contractor services are properly insured.
• Provide technical guidance and coaching on risk policies, practices, and procedures.
• Interpret loss data, prepare reports, recommend corrective actions, and maintain state-required forms/records.
• Maintain regular contact with TPAs and legal defense teams; review cases and ensure deadlines are met.
• Serve as primary point of contact to collect critical information, identify SMEs, and participate in depositions as needed.
• Participate in insurance renewals and coverage reviews; present recommendations to leadership.

What We’re Looking For

Required

• Bachelor’s degree in Risk Management, Accounting, or Finance preferred; or equivalent experience/training.
• 5–10 years of claims management (Auto, GL, Workers’ Comp) and safety experience.
• Technical expertise in risk/insurance practices (claims, underwriting, brokering, or engineering training).
• Strong understanding of property & casualty insurance concepts/terminology.
• Business acumen with experience in large-organization claims/risk management or within an insurer, TPA, or brokerage.
• Leadership skills: business partnering, negotiation, communication; proven project management.
• Growth/digital mindset; ability to leverage technology to improve efficiency.
• Integrity and sound judgment aligned with company values, policies, and regulations.
• Valid driver’s license.

Preferred

• Experience with self-insured organizations.
• Supervisory experience in claims.
• Professional certifications such as CPCS, CCA, CICP, CWCP, or ARM highly desired.

Pre-Employment Requirements

Employment offers are contingent on successful completion of a criminal background check, drug screening, and (if applicable to role travel) a motor vehicle record (MVR) review, in accordance with applicable laws and regulations.

EOE

Master Trades Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.