Branch Manager – Plumbing Division
Len the Plumber Heating & Air | Beltsville, MD

Compensation: $120-135,000 + Bonus Eligibility
Classification: Salaried Exempt | Full-Time

Join Our Winning Team!

Len the Plumber Heating & Air is hiring a Plumbing Branch Manager to lead our high-performing residential plumbing operations in Beltsville, MD. This key leadership role owns P&L and oversees service operations, customer experience, staffing, safety, and growth.

Why You’ll Love Working Here

• Lead at Scale: Guide a multi-million-dollar plumbing operation with top-tier technicians and leaders.
• Impact & Autonomy: Full P&L ownership, KPI accountability, and strategic growth responsibility.
• Customer-First Culture: Deliver same-day service with excellence and integrity.
• Career Development: Leadership training, clear advancement pathways, and cross-brand collaboration.
• Benefits: Medical, dental, vision, 401(k) match, PTO, paid holidays, company-paid life, disability, EAP.

What You’ll Do.

• Build and execute annual/quarterly business plans aligned to revenue, gross margin, and EBITDA goals.
• Drive growth through capacity planning, pricing discipline, add-on services, and market expansion.
• Manage budgeting, forecasting, and KPI cadence; course-correct with data-driven action plans.
• Recruit, develop, and coach service managers, field supervisors, and plumbers; build a performance culture.
• Partner with leadership on onboarding, safety/OSHA compliance, technical training, and career pathways.
• Ensure world-class customer experience (speed to schedule, conversion, NPS/CSAT, callbacks reduction).
• Strengthen parts/vendor relationships and inventory controls to improve first-visit completion.
• Collaborate cross-functionally (Marketing, Recruiting, Finance) to hit growth and profitability targets.

What You Bring

• REQUIRED: 5+ years of leadership in residential plumbing service (field and ops).
• Proven success managing P&L, KPIs, and (ideally) multi-site or high-volume operations.
• Excellent communication, coaching, and change-leadership skills.
• Proficiency with Microsoft Excel; ServiceTitan (or similar FSM/dispatch) experience strongly preferred.
• Bachelor’s degree in Business or related field preferred.
• Sales and customer service orientation

You’ll Be a Great Fit If You…

• Inspire teams and raise the bar on safety, quality, and customer care.
• Love using data/KPIs to drive decisions and continuous improvement.
• Thrive in a fast-paced, growth-focused environment and lead with urgency and integrity.

EOE